Shipping policy

Shipping Policy

Last updated: January 2026

All orders are processed within 1 business day after your order is placed and payment is received.
Orders placed after 12:00 p.m. local time, or on weekends or public holidays, will be processed on the next business day.
If we expect a significant delay in processing your order, we will notify you by email.

We currently offer standard shipping with an estimated delivery time of 3 business days after dispatch.
Delivery times are estimates and may be affected by carrier delays, weather events, or other factors outside our control.
Once your order has shipped, you will receive a confirmation email with tracking information (where available).

sureokgo.com currently ships world wide, We do not ship to P.O. boxes or APO/FPO/DPO addresses unless otherwise stated at checkout.

Shipping costs are calculated and displayed at checkout based on your delivery address and order size.
Any applicable taxes or duties are shown at checkout where possible; for orders shipped outside your home country, you may be responsible for additional customs or import fees charged by local authorities.

When your order ships, you will receive an email with a tracking number (where provided by the carrier).
Tracking information may take up to 24 hours to update after dispatch.

If your order is lost in transit (never delivered and confirmed lost by the carrier), we will issue a full refund or send a replacement at no additional cost to you.
If tracking shows your order as delivered but you have not received it, please contact us within 7 days of the marked delivery date so we can investigate with the carrier.
If your order arrives visibly damaged, please photograph the packaging and products and contact us within 7 days of delivery so we can review and advise on next steps.

For hygiene and safety reasons, we do not accept returns or exchanges on products that have been opened, used, or where the safety seal is broken.
Unopened items in their original condition and packaging may be eligible for a return or exchange within 14 days of delivery, subject to our separate Returns Policy
Shipping charges are non‑refundable unless the product was defective or the order was lost in transit.

Please ensure your shipping address is complete and accurate at checkout.
If an order is returned to us due to an incorrect or incomplete address provided by the customer, we may charge additional shipping fees to resend the order.
If you choose not to have the order resent, we may refund the product cost minus the original shipping charges (for unopened items only).

If you have any questions about shipping, delivery times, or a specific order, please contact us at: